FAQs
Shopping Information
What products does Nacoral offer?
Nacoral specializes in manufacturing high-quality metal furniture components. Our main product categories include solid brass handles, zinc alloy handles, aluminium alloy handles, kitchen faucets, and various furniture hardware accessories designed for cabinets, drawers, wardrobes, and kitchen furniture.
Who are your products suitable for?
Our products are widely used by furniture manufacturers, cabinet makers, interior designers, wholesalers, retailers, and renovation contractors. They are suitable for both residential and commercial furniture applications.
Can I place a bulk order for my business?
Yes. We welcome bulk and wholesale orders. If you need a large quantity of products or customized specifications, please contact our sales team through our website, and we will provide a detailed quotation.
Do you offer customization services?
Yes. We can support customized designs, finishes, sizes, and packaging according to your project or brand requirements. Customization availability may depend on order quantity and production schedule.
How can I choose the right hardware for my furniture?
When selecting furniture hardware, consider factors such as material, size, finish, installation method, and compatibility with your furniture style. If you need assistance, our team can help recommend suitable products for your project.
How long does order processing take?
Order processing time typically ranges from 2–5 business days depending on the order size and product availability. Large or customized orders may require additional production time.
Payment Information
What payment methods do you accept?
We support several secure payment methods to make your shopping experience convenient. These may include major credit cards, debit cards, and other secure online payment solutions available during checkout.
Is my payment information secure?
Yes. Our website uses secure encryption technology to protect all payment transactions. Your payment information is processed through trusted and secure payment gateways.
Can I request a quotation before payment?
Yes. For bulk or custom orders, you can contact our sales team to request a quotation before placing your order.
Will I receive an order confirmation after payment?
Yes. After your payment is successfully completed, you will receive an order confirmation email with the details of your purchase.
Are there any additional taxes or fees?
Depending on your location and local regulations, additional taxes, import duties, or customs fees may apply. These charges are the responsibility of the customer.
Order Returns
What is your return policy?
If you are not satisfied with your purchase, you may request a return within a specified period after receiving the product. Items must be unused, in their original condition, and returned in the original packaging.
How do I request a return or exchange?
Please contact our customer service team with your order number and the reason for the return. Our team will guide you through the return or exchange process.
Who pays for the return shipping cost?
If the return is due to product defects or shipping damage, we will cover the return shipping costs. For other return reasons, the customer may be responsible for return shipping fees.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible and provide photos of the product and packaging. We will work quickly to resolve the issue.
How long does it take to process a refund?
Once the returned items are received and inspected, refunds are typically processed within a few business days. The refund will be issued to the original payment method.
Can customized products be returned?
Customized or personalized products are generally not eligible for return unless there is a manufacturing defect or quality issue.